Stephen R. Covey, when discussing ways to teach others in his landmark book, The Seven Habits of Highly Effective People, cited the axiom: “I don’t care how much you know until I know how much you care.” Applying this truth, trainers can excel.
Cleaning, maintenance and restoration are environmental management processes. To be fully effective, these processes must be based on science concepts, particularly environmental science concepts.
Six Sigma is a “lean production” business tool that can help cleaning operations clean better and raise quality, while saving time and money.
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