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Mike Nalley

Mike Nalley

Mike Nalley, with almost 30 years of experience in the hospitality field, is senior manager of education and training at Best Western International (BWI), consisting of more than 4,200 properties in 110 countries.  He oversees eight dedicated trainers who travel North America and the world - aided by BWI’s learning management system (LMS) that supports training through online modules, video and other resources - teaching about 94,000 BWI-member property owners, managers and line staff to operate and market their hotels effectively with customer-service a top priority.

 

Mike helps lead BWI’s “I CARE” customer service program, which features leading-edge housekeeping measures such as use of Ultraviolet (UV)-light sanitation wands, clean remotes, and other interventions. The I CARE program has been instrumental in keeping guest satisfaction scores high.  Mike has also guided BWI into developing state-of-the-art healthful housekeeping practices and training in connection with the OH-based nonprofit IEHA (formerly the International Executive Housekeepers Association, founded in 1930).
 
Mike has a Bachelor’s Degree in Psychology, a Master of Arts in Organizational Management, and is pursuing a Doctorate in Business Management.  He is a Certified Hotel Administrator (CHA), Certified Hospitality Educator (CHE) and Certified Hospitality Trainer (CHT) through the American Hotel & Lodging Association (AH&LA), and is an accredited certification instructor through AH&LA’s Educational Institute, and a member of AH&LA’s certification commission and training, education advisory commission.

The Healthy Facilities Institute provides the information on HealthyFaciltiesInstitute.com as a free service to the public.

 

While an effort is made to ensure the quality of the content and credibility of sources listed on this site, HFI provides no warranty - expressed or implied - and assumes no legal liability for the accuracy, completeness, or usefulness of any information, product or process disclosed on or in conjunction with the site. The views and opinions of the authors or originators expressed herein do not necessarily state or reflect those of HFI: its principals, executives, Board members, advisors or affiliates.

 
 
 
 

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The Healthy Facilities Institute provides the information on HealthyFaciltiesInstitute.com as a free service to the public.

 

While an effort is made to ensure the quality of the content and credibility of sources listed on this site, HFI provides no warranty - expressed or implied - and assumes no legal liability for the accuracy, completeness, or usefulness of any information, product or process disclosed on or in conjunction with the site. The views and opinions of the authors or originators expressed herein do not necessarily state or reflect those of HFI: its principals, executives, board members, advisors or affiliates.

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