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Sue Garwood

Sue Garwood

Sue Garwood is the Senior Hospitality Management Trainer with Best Western International, THE WORLD'S BIGGEST HOTEL FAMILY®.

 

Since joining the Education & Training Department in 2006, she has served as both a regional trainer and program developer as well as a Training Supervisor.

 

Totally, Sue brings more than 25 years hospitality industry experience to her Best Western role with almost 10 years’ experience as a Best Western hotel owner and general manager. She has worked in both hotel sales and marketing as well as an independent trainer of hotel training curriculums, and a consultant in the development of city-regional tourism programs.

 

Sue was the lead for the General Manager Professional Development Series, a week long operations-centered certification program with a focus on Housekeeping and Maintenance, Front Desk and Sales, Customer Service and Reasonable Care, all with an emphasis on Brand Awareness; and is a member of the core team in the development and implementation of the company’s customer-care initiative: Best Western I Care®.

 

Sue is now working with IEHA and HFI in the development of a Healthy Hotel Housekeeper certification to make hotel environments cleaner and healthier.  The Best Western I Care Clean program gained international recognition with its introduction in 2012 to its 4,000 members worldwide.

 

A Certified Hotel Administrator, Certified Hospitality Trainer and  Accredited Certification Instructor with the Education Institute of the AHLA, Sue has a passion for the hospitality industry and enjoys using her experiences and knowledge to assist others in improving their operations.

The Healthy Facilities Institute provides the information on HealthyFaciltiesInstitute.com as a free service to the public.

 

While an effort is made to ensure the quality of the content and credibility of sources listed on this site, HFI provides no warranty - expressed or implied - and assumes no legal liability for the accuracy, completeness, or usefulness of any information, product or process disclosed on or in conjunction with the site. The views and opinions of the authors or originators expressed herein do not necessarily state or reflect those of HFI: its principals, executives, Board members, advisors or affiliates.

 
 
 
 

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The Healthy Facilities Institute provides the information on HealthyFaciltiesInstitute.com as a free service to the public.

 

While an effort is made to ensure the quality of the content and credibility of sources listed on this site, HFI provides no warranty - expressed or implied - and assumes no legal liability for the accuracy, completeness, or usefulness of any information, product or process disclosed on or in conjunction with the site. The views and opinions of the authors or originators expressed herein do not necessarily state or reflect those of HFI: its principals, executives, board members, advisors or affiliates.

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